Polityka wysyłki

1. Shipment Processing Time

All orders are processed within 1-5 business days. Orders are not shipped or delivered on weekends or public holidays. If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. In case of a significant delay in the shipment of your order, we will contact you via email.

2. Shipping Rates & Delivery Estimates

Shipping charges for your order will be calculated and displayed at checkout. We offer shipping to all European Union member states.

3. Shipment Confirmation & Order Tracking

You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.

4. Customs, Duties, and Taxes

[Your Store Name] is responsible for VAT within the EU for B2C (Business to Consumer) transactions under the EU OSS (One-Stop Shop) rules.

• Within the EU: No additional customs duties or import taxes apply for customers located in the European Union.

• Outside the EU (if applicable): All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

5. Damages

If you receive your order damaged, please contact the shipment carrier to file a claim or reach out to our support team immediately. Please save all packaging materials and damaged goods before filing a claim. It is helpful to take photos of the damaged package upon arrival.

6. Returns Policy

Our [Return & Refund Policy] provides detailed information about options and procedures for returning your order. According to EU law, you have the right to cancel and return your order within 14 days, for any reason and without a justification (the "cooling-off" period).